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Shipping policy

Effective Date: 2026-08-30

1. Introduction

At AJS HOLDINGS USA, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on elevatehumanperformanceusa.com.

  • Service name Standard Shipping
  • Price Free for eligible standard-shipping orders; calculated at checkout for oversized and freight items
  • Order handling time 1 to 2 business days
  • Carrier transit time 2 to 7 business days
  • Total estimated delivery time 3 to 9 business days
  • Destination United States
  • Coverage Eligible parcel-shipped products. Oversized, freight, and supplier-fulfilled products are excluded unless the product page explicitly says otherwise.

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on eligible orders shipped within the United States
  • Oversized and freight items Excluded from free standard shipping; freight/shipping is calculated and shown at checkout.

Free standard shipping on eligible orders. Oversized and freight items excluded; shipping shown at checkout.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Order handling time: Orders are processed and prepared for shipment within 1 to 2 business days.

Carrier transit time: After shipment, standard carrier transit is typically 2 to 7 business days.

Total estimated delivery time: Handling plus transit is normally 3 to 9 business days from the date the order is placed.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Oversized, freight, made-to-order, backordered, or supplier-fulfilled products may require additional handling or transit time. When a product page, checkout estimate, or order confirmation shows a different delivery window, that product-specific estimate controls.

5. Shipping Methods and Carriers

Orders ship via trusted parcel or freight carriers. We may use USPS, UPS, FedEx, an LTL freight carrier, or a similar service based on destination, product size, and delivery requirements.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimate shown on the product page, at checkout, or in your order confirmation, email us at support@elevatehumanperformanceusa.com or call 646-450-6678.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Damage must be reported within 48 hours.
  • Refunds are processed within 15 business days after the return is received, inspected, and approved.
  • Supplier-specific terms displayed on a product page control when they differ from general terms.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with AJS HOLDINGS USA.