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Considering a CERAGEM M10? Confirm the Fit Before You Invest.
Request an educational product-fit consultation covering your goals, home, location, ownership questions, and purchase timing before checkout is considered.
What the consultation covers
- What you are considering and what you want to understand before making a decision
- Your intended room, approximate space, placement, and access-path questions
- Your location, timing, and practical ownership questions
- Delivery, setup, cancellation, return, warranty, repair, and service questions that require verification
- A clear list of confirmed facts and any questions still awaiting documentation
How it works
- Tell us how we can help. Share your product interest and preferred way to respond.
- Review fit and ownership questions. Discuss your goals, home, location, timing, and unresolved practical considerations.
- Choose the appropriate next step. Continue verification, pause, or proceed to checkout review only after all required facts are confirmed.
Exact Brown M10 and delivery-path preparation
The Brown finish in this consultation is CERAGEM PAUSE M10 Brown, manufacturer model CGM EMCG-2403, UPC/GTIN 199874610931. Confirm that exact finish and identifier in the written proposal.
CERAGEM’s delivery-preparation guide lists the packaged carton at 69.3 in deep × 34.3 in wide × 44.5 in high; the chair itself is 32 in wide. Measure the clear opening of every front and interior doorway, hall and turn, stairway, and elevator (including height and depth) before an order is submitted. A 30 in doorway is not passable for the chair; a 32 in opening is conditional on the door opening fully, and hinges, handles, molding and floor levels can reduce usable clearance. The carton is wider than 32 in, so do not assume a narrow route can accommodate packaged delivery or that unboxing on site is included. CERAGEM must review unusual access and the delivery plan in advance.
Clear the route before delivery. If on-site conditions prevent delivery, CERAGEM warns that additional fees may apply or delivery may be canceled. Exact access, serviceability and any exceptional charges are confirmed for the destination before payment.
Verified Residential M10 Purchase Terms
The terms below apply to a new CERAGEM Pause M10 sold by Elevate for eligible mainland-U.S. residential or personal use. These M10-specific terms control if they differ from Elevate's general store policies.
- Price: $9,999.
- Estimated timing: CERAGEM reports an average of approximately 10 business days from order to delivery, subject to destination and current availability. This is an estimate, not a guarantee.
- Included delivery: Threshold in-home delivery is included, subject to destination confirmation.
- Optional White Glove Service: $200 for delivery to the selected room, installation/setup, and removal of packaging materials. If this service has been completed, the $200 charge is non-refundable on a change-of-mind return.
Returns and cancellations
- A change-of-mind return must be requested within 14 days after delivery and requires CERAGEM approval.
- A 20% restocking fee applies to an approved change-of-mind return.
- CERAGEM pays reasonable pickup and return-transportation costs for an approved change-of-mind return.
- A cancellation before shipment has no cancellation fee. A cancellation requested after shipment is coordinated with CERAGEM and Elevate under the M10 order process.
- Transit or delivery damage must be reported promptly so CERAGEM can coordinate replacement under its applicable procedures.
Residential warranty and service
- Standard warranty: Year 1 parts and labor; Years 2–3 parts only.
- Optional extended coverage: $499; Years 1–3 parts and labor; Years 4–5 parts only.
- During parts-only warranty years, applicable service-call and travel charges are the customer's responsibility.
- During parts-only warranty years, diagnostic fees are the customer's responsibility if an on-site diagnostic visit is required.
- During parts-only warranty years, repair labor is the customer's responsibility.
- CERAGEM is responsible for shipping covered parts.
- Service is normally performed at the customer's home through an on-site service visit.
- For service, contact the official CERAGEM Service Center first. CERAGEM coordinates service according to the nature of the request.
- The supplier warranty summary excludes Montana, Wyoming, North Dakota, South Dakota, Idaho, Hawaii, Alaska, and Puerto Rico from the stated residential coverage. Confirm destination eligibility before purchase.
How an M10 order is confirmed
- Complete the product-fit consultation; this is not an order or inventory reservation.
- Elevate obtains the exact Brown M10 identifier, delivery address, route measurements, delivery choice and any unusual access conditions for supplier review.
- Elevate submits a purchase order to CERAGEM. CERAGEM confirms current availability and whether the destination can be serviced before accepting that order.
- Only after written supplier confirmation and the complete customer proposal are reviewed may Elevate offer an individually approved private payment route. No public checkout is released by this page.
- After the supplier accepts the purchase order and its payment is completed, CERAGEM coordinates the delivery schedule based on the actual destination and available inventory. No date is guaranteed in advance.
Before checkout
Product availability, destination eligibility, delivery and setup terms, warranty and service details, payment method, applicable tax, and final customer policies must be confirmed before purchase. No availability or delivery date is promised by this page.
Important: This consultation is educational. It does not provide medical advice, diagnosis, or treatment, and it does not guarantee product fit, availability, delivery, or individual results. Review current manufacturer instructions and consult a qualified healthcare professional regarding personal medical or safety concerns.
Request an M10 Product-Fit Consultation
Clear facts first. A confident decision second.